IN-OFFICE SERVICES

To our valued patients,

We will continue to practice COVID-19 precautions.  We will be abiding by the CDC guidelines as well as Federal and State mandates, prioritizing health and safety for both patients and staff. 

• We offer both in office and telemedicine appointments
• Patients have the option to wait in their vehicle after checking in and will be called when the provider is ready
• Maintaining physical distancing of 6 feet, except where distancing cannot be achieved such as obtaining vitals, drawing blood and physical examination.
• Employees will wear face masks
• We require that patients and anyone accompanying them wear masks while in the office
• We ask that you do not bring additional individuals with you into your appointment unless necessary, such as to assist with mobility or communication issues.  Please call ahead if you have any questions 
• Hand sanitizer is available at multiple locations for patient use

FOR OUR PATIENTS WITH IN OFFICE APPOINTMENTS - Please stay home if you are sick.  

We are evaluating potential COVID-19 patients via telemedicine visits only as to keep our office open and safe for our patients requiring routine medical care.

Some Urgent Care clinics may have in person appointments.  Please contact them directly regarding their policies.  

Thank you for your patience and understanding. 

TELEMEDICINE

Telemedicine visits are like your in-office routine or acute visits but performed online through a video chat platform.  Normal copayments, deductibles, and coinsurance balances apply just like your in-office visits.

The CDC and the President's Coronavirus Task Force are encouraging individuals to continue their routine health maintenance through telehealth platforms to ensure continuity of care and safe management of your ongoing health.

We utilize Zoom.us for our telehealth visits.

Zoom does not require you to have an account and the process is simple.

     1. log on to zoom.us or download the Zoom app on your phone

     2. tap on Join Meeting

     3. enter Meeting ID which is a 9-12 digit number provided by a member of our staff

     4. enter Password which is a combination of 6 numbers and letters provided by a member of our staff

Make sure that you allow video and audio access in the Zoom application to ensure 2-way communication with the medical provider.

Make sure the volume on your phone or computer is turned up and that you audio is not muted

The patient hereby understands:

1. They must be located within the state of Arizona.
2. They certify that they are at least 18 years of age and qualified under the laws of AZ to make medical decisions on their behalf.
3. They retain the option to refuse the delivery of healthcare services via telemedicine at any time without affecting their right to future care or treatment and without risking the loss or withdrawal of any program benefit to which they would otherwise be entitled.
4. The patient will have access to all medical information resulting from telemedicine services as provided by applicable law for access to your medical records.
5. Should this service not be covered by their insurance, the copay is non-refundable.
6. A telehealth visit is billed at the same level as an office visit with all applicable charges.

SONORA QUEST LABORATORY

Our office is pleased to provide a Sonora Quest Laboratory Phlebotomist on site to exclusively serve our patients.

This means that there is typically no or minimal wait time. 

The number of patients being seen is limited to comply with social distancing guidelines.

By appointment only at this time, please call our main office number to schedule.

***SQL is not currently able to collect Coronavirus test samples at this facility***

*** Availability of SQL Phlebotomist may vary due to ongoing pandemic***